Destination Audio CS500C Specifications

Tell Me About……Small & Medium Enterprise Communicationsv8.1

What is IP Office Server Edition?IP Office Server Edition has been specifically designed to address up-to a 1000 users on a single site or 1000 users

Dimensions (HxWxD): 7.3cm (2.9in) x 44.5cm (17.5in) x 36.5cm (14.4in). Weight: 3.2kg (7lb)IP Office 500Avaya IP Office is a modular communications so

C110 Unified Communications (UC) ModuleThe C110 UC Module is an integrated CPU running Linux and comes pre-loaded with Preferred Edition and one-X Por

IP Office Trunk CardsIP Office trunk cards provide connectivity to ISDN and analogue circuits. Each trunk card installs onto an IP Office base card. T

IP Office Base CardsThe IP Office base unit will support a mixed configuration of up to 4 x base cards. Each base card (excluding the 4 Port Expansion

Expansion ModulesExpansion ModulesExpansion modules can be added to the IP Office base system to increase the overall capacity of the solution. As wit

Nortel Migration HardwareExisting Nortel customers can migrate to IP Office and retain a key part of the initial investment – the phones. These IP Off

For users such as office workers and sales staff who typically rely on several forms of communication, such as voice and email.For users such as recep

IP Terminals 9600 SeriesThe 9600 Series is the next generation of IP terminals delivering a new and unique communications experience to drive increase

For users such as office workers and sales staff who typically rely on several forms of communication, such as voice and email.For users such as recep

Westcon is a value added distributor of category-leading unified communications, infrastructure, data centre and security solutions with a global netw

For use in common areas in offices, lobbies or hot-desks and meets the basic telephony needs of everyday users. For users such as receptionists and se

Analogue Terminals Analogue terminals deliver a high degree of functionality as well as providing a lower cost alternative to system specific terminal

DECT R4IP DECT delivers secure, high-quality wireless voice communications to mobile employees within a building or across a campus.Consisting of ligh

IP DECT GatewayThe IP DECT Gateway extends the DECT R4 solution to digital DECT base stations. This enables digital DECT base stations to act as addit

Wireless IP Telephony Avaya IP Wireless Terminal solutions transform businesses with improved productivity and responsiveness through state-of-the-art

ERS 2500 SeriesThe Avaya Ethernet Routing Switch (ERS) 2500 series is a family of cost effective, stackable 10/100BASE-TX Ethernet switching products

ERS 4500 SeriesThe Avaya Ethernet Routing Switch (ERS) 4500 Series is a Stackable system providing high-performance, convergence-ready, secure and res

Applications OverviewAvaya IP Office provides big benefits for small and medium size enterprises with a full complement of sophisticated applications

IP Office Editions OverviewUC with Call Center • Track, measure customer service • Password protected call recording with search, replay, archiving •

IP Office Basic EditionIP Office Basic Edition is specifically designed to address the needs of small businesses, providing a cost effective and easy

3 CONTENTSWestcon Convergence Support4 How Westcon Convergence supports its ResellersProduct Overview5 Small & Medium Enterprise Communications9

IP Office Essential EditionEfficient and effective call handling can help small businesses to achieve superior customer service and drive revenue. IP

IP Office Preferred EditionWith IP Office Preferred Edition businesses can use communications to achieve a competitive edge. Intelligent call routing

IP Office Server EditionIP Office Server Edition is the ideal solution for midsize businesses; delivering unified communication and collaboration, sca

IP Office Advanced EditionIP Office Advanced Edition enables businesses to differentiate through exceptional customer service, providing the tools to

IP Office NetworkingMany small businesses are spread across a number of offices, each with the same communication requirements. To ensure high levels

IP Office ReceptionistA receptionist is usually first to receive contact from a customer; how the call is answered and managed usually determines a cu

IP Office Office WorkerDesk-bound office workers have a unique set of communication requirements; efficient call management, presence awareness and ea

IP Office Mobile WorkerWorkers who are frequently out of the office often face the challenge of staying in constant contact with customers and colleag

IP Office Tele WorkerEmpowering employees to work from home can yield great business benefits. Research suggests that flexible working options can sig

IP Office Power UserCompetitive advantage is often determined by the speed at which decisions are made as well as the general customer experience. The

ü Account managementA dedicated account manager ensures that our resellers have access to the full range of support and development resources that th

IP Office Customer Call Reporter Agents & SupervisorsImproving agent performance and reporting on customer interactions can significantly add valu

Key Features - Flare for Windows: • Contact management features • IP Office System and Personal contacts • Outlook contacts (appended to Personal cont

one-X Mobile for IP OfficeSmall and medium businesses are increasingly more mobile as their employees are demanding increased access from both the hom

one-X Portal for IP OfficeEfficient and effective communications can help increase productivity and customer service levels. Therefore, it is imperati

IP Office Plug-In for Microsoft OutlookMicrosoft Outlook is the most widely used application by businesses. Desk-based office workers spend most of th

Included with Office Worker, Tele Worker or Power UserSalesforce.com IntegrationSalesforce.com effectively combines business processes, people and tec

Key Features: • Full Feature Telephony Client: softphone user interface providing standard telephony features similar to an IP Office phone. • Choice

IP Office ConferencingWith the business world in a constant state of flux, economic, competitive and environmental factors are forcing organisations t

Why Audio Conferencing?Businesses increasingly use audio conferencing capabilities to conduct meetings because these technologies save time, cut trave

B100 Audio Conference PhonesThe Avaya B100 Conference Phone provides the convenience and productivity benefits inherent in a powerful, hands-free conf

Small & Medium Enterprise CommunicationsSMEs want simplified Unified Communications (UC) that will enable them to be competitive and serve their c

Video ConferencingTravel time, money and energy are saved when video conferencing is used to facilitate collaboration by connecting people regardless

Advanced Messaging OptionsExisting Voicemail Pro customers can enhance IP Office messaging with the following applications. For new businesses, these

Avaya ESBC and ESBCAAvaya Session Border Controller for Enterprise (SBCE)The Avaya SBCE provides businesses with the functionality needed to terminate

DevConnectThe DevConnect Program is Avaya’s main resource for providing new applications and services to customers through relationships with leading

AdvaTel InTouchInTouch is designed to address the needs of SMEs to deliver enhanced UC features and enhanced productivity in a simple Microsoft Outloo

Improved call qualityThe latest market leading Plantronics headsets – unlike consumer headsets that emphasise bass sounds – have a frequency response

Voyager Pro UCCalisto 800 SeriesSavi 700 SeriesSavi 430Blackwire 300Blackwire 420Blackwire 600Technology Bluetooth Bluetooth DECT/Bluetooth DECT Corde

Voyager PRO UC Unify your communications on the go like never before with the next generation Voyager PRO UC system. • Connects PC and mobile communi

Savi 430 The Plantronics Savi 430 is a wireless headset system for laptop centric professionals using PC softphones and multimedia. • Savi 430 offers

Blackwire 420At home, in the office, or on the road, the corded Blackwire 420 headset lets mobile professionals enjoy crystal clear PC audio anywhere

Be productive regardless of locationUsers can work anytime and anywhere; from home, on the road, from a hotel room or abroad, and still have access to

Plantronics Configuration GuideConnection Port on headset.Call control button on the terminal deviceHeadset port call control by removing/replacing th

Wireless headset solutionsElectronic HookswitchCall control button on the headsetMechanical HookswitchAPV-65P/N 38633-01APV-62P/N 38734-01Handset-Lift

Headset SummaryOTHERBlackWire 600Blackwire 300WH500Savi 430BlackWire 600Callisto 800Voyager Pro UCSavi W440BlackWire 420Desk Centric • Mostly desk-bas

For call clarity & safetyJabra headsets have superior audio quality, allowing you to experience the true sound of UC. Wideband sound greatly impro

Jabra PRO™ 9400 Series • Wireless DECT • Touch screen & touch sensors for easy setup and intuitive call control • Switch seamlessly between 2 or 3

Jabra BIZ™ 2400 USB Series • Corded • Hi-Fi audio quality with Neodymium speakers • Gold contacts for crystal-clear voice transmission • Kevlar-reinfo

Jabra Configuration GuideCorded headset solutionsCable:GN1216Cable:1005143Multi Purpose Amplier:GN8000, GN8050 or GN8210GN2100GN2000 GN1900UC Voice 5

Remote Handset Lifter:GN1000 (Phone Dependent)GN9350e/GN9330eGN9120 Series5420, 56XX 5410, 14XX, 95XX, 16XX, 96XXWireless headset solutionsElectronicH

Headset SummaryBIZ™ 2400 USBDIAL™ 520PRO™ 9400SPEAK™ 410GO™ 6470GN2000 USB GN9350e Supreme UCUC Voice 550 PRO 900To nd out more go to: www.jabra.comO

Table 1: 1400 / 1600 Series Terminal Specications14/1603 14/1608 14/1616Backlit Display:ü ü üDisplay Detail (Row/Characters): 2/16 3/24 4/24Hearing

Enhanced desktop communications Streamline communications – in the ofce or at home. Click to dial, see who’s available with Presence, sync your cale

Table 3: 9600 Series IP Terminal Specications9608 9620L 9620C 9621G 9630G 9640 9640G 9641G 9650 9650CTouch Screen:û û û ü û û û ü û ûVGA quality gre

Table 4: Dect R4 PhonesTelephone 3720 DECT Telephone3725 DECT Telephone3740 DECT Telephone3749 DECT TelephoneKeys:Keypadü ü ü üHook on/off buttonsü ü

Table 5: IP DECT specications & capacitiesBase StationsEthernet: • 10/100 BaseT connection, • Power over LAN support (802.3af, Class 0) • IP

Table 8: CapacitiesVoicemail IP Ofce Preferred Edition IP Ofce Essential EditionNumber of Mailboxes supported No Limit - Limited only by IP Ofce c

Table 10: Desktop Application Feature SummaryFeature Phone Manager LitePhone Manager Pro and PC SoftPhoneone-X Portal for IP OfceWeb browser basedû

Table 11: Avaya Video ConferencingSpecications Avaya 1010 Avaya 1020 Avaya 1030 Avaya 1040 Avaya 1050Use DesktopOfce, Work Area, Small Conference R

Table 13: Differences Between IP Ofce Server Edition and IP Ofce Preferred/Advanced EditionFeaturePreferred/Advanced Edition Server Edition Server

Table 14: Differences Between IP Ofce Server Edition Multi-Site Solution and IP Ofce Legacy SCN Multi-Site SolutionFeatureIPO SCN Server Edition Mu

Global HeadquartersTarrytown, New York, USATel: + 1 914 829 7000Fax: + 1 914 829 7137www.westcongroup.comNorth AmericaTarrytown, New York, USA+1 91

Your company directory in the palm of your hand.Bring your company directory everywhere for instant access to all your contacts. Call, email, IM and c

IP Office Server EditionDelivering competitive advantage for mid-market organisationsMid-market organisations face different challenges and have diffe